Frequently Asked Questions
Everything you need to know about your Heaven Scent beauty journey.
Are your beauty products cruelty-free?
Yes, at Heaven Scent, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products safe for sensitive skin?
Most of our products are formulated with natural ingredients and are dermatologically tested. However, we always recommend performing a patch test or reviewing the full ingredient list on the product page before use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.